Bol.com: common errors
About this article
This article describes some of Bol.com's most common errors, how to solve them, and where to find more information on them.
Table of contents
For this product essential product information is missing.
Bol.com has a set a minimum amount of product information you must provide them with. Which, how much, and/or how detailed that product information must be depends on the product category.
There are two ways to publish your products on Bol.com via ChannelEngine.
- Matching with an existing product - if the exact same product is already available on Bol.com, you can match your offer with an already existing product using its EAN. That is called offer matching. In that case, Bol.com already has already been provided with the required product information by another seller, so you do not need to enrich the product data on ChannelEngine. When matching an existing offer, it is not necessary to complete the categorization and content mapping.
- Creating a product from scratch - if you are the first seller to list a product on Bol.com, you must provide them with the minimum required amount of product information – which varies according to the product's category. If the required product information has not been provided, the article is not published. If you do not know what product information you are missing, check the Validation and feedback tab under the Listed products section – filtered on 'Not published'.
If there is no validation and feedback available, go to the Bol.com back-end, select My articles (Mijn aanbod, in Dutch), and filter on EAN. When matching an offer with an existing product, no validation and feedback is shown.
Essential product information is missing - invalid data
The error can also occur when the data provided for an attribute is invalid. That is a common mistake when mapping attributes such as the product weight, height, material, etc.
In the screenshot above you can see an example of invalid data in the content mappings, which causes the error on Bol.com. Those errors can be solved by adjusting the measurement unit provided. E.g.: kilograms to grams.
Article rejected on Bol.com because you didn't map all the required content fields.
Most of the time this error occurs because of products left uncategorized under the Categorization section. This error can also occur when required fields are not mapped under the Content mappings tab.
Check the Listed products section for validation messages, and map whatever unmapped attribute is left. If the reason for the product not being published is not listed under the Validation and feedback tab, check Bol.com's back-end under the Mijn artikelen (My articles) section.
To fill out the correct product specifications and display them online, it is important to choose the right product group for your products. You can categorize them using one-to-one categorization. To catch exceptions, use categorization rules. For more information on this, check out the article ChannelEngine: categorization.