Amazon: MWS reauthorization
About this article
This article describes the process required to renew Amazon's marketplace web services (MWS) token.
Table of contents
For ChannelEngine to communicate with your Amazon account, Amazon must authorize ChannelEngine. This authorization is done via an MWS token, which is valid for 12 months. After these 12 months, you need to renew the token. Amazon sends you a weekly notification via email and the Seller Central notification center one month before the token expires.
Depending on the countries where you have Amazon enabled, the subject of this email could be:
- Notice: MWS deactivation
- Avis : désactivation MWSAvviso: disattivazione di MWS (Italy)
- Mitteilung: Amazon MWS-Deaktivierung (Germany)
- Aviso: Desactivación de MWS (Spanish-speaking countries)
Its content is similar to the following:
Hello, Please read the following email carefully. You are receiving this because you are a registered user of Amazon Marketplace Web Service (Amazon MWS) and have Amazon MWS Access Keys. This message is to inform you that we will deactivate your MWS Access Keys in 30 days due to inactivity, as you have not made an API call to Amazon MWS in the last 60 days. This is in accordance with the MWS Acceptable Use Policy: "Do not apply for keys that you will not use. Amazon will baseline access keys every 90 days. Keys that do not make a successful call in 90 days will be deleted and the Developer will need to re-apply for keys." For your reference, the Developer ID associated to this notice is: 953818125270 If you would like your MWS Access Keys to remain active, please make an API call to Amazon MWS within the next 30 days. If you do not require your MWS Access Keys to remain active, no further action is needed from you. Please do not close this case. We will resolve this case after we have updated your MWS access. Frequently Asked Questions: 1. I do not understand what this message is about, what should I do? A user of this Amazon Seller account requested access to MWS APIs at some point in the history of this account. You can access your MWS Access Keys at any time on the User Permissions page in Seller Central: https://sellercentral.amazon.de/gp/account-manager/home.html (Settings > User Permissions > Visit Developer Credentials) If you are not responsible for data security at your organization, we recommend that you work with your IT or security department to confirm that you do not require MWS access for automated functionality abilities such as Inventory management, Order Management, or Merchant fulfilled shipping. 2. What is MWS? How do I make a call to the MWS API? You can find more information about Amazon MWS and how to make an API call in our Developer Guides: http://docs.developer.amazonservices.com/en_DE/dev_guide/index.html 3. Will this deactivation impact the 3rd party applications I have authorized on my account? This will not impact applications that you have authorized to access your account using an MWS Auth Token. You can review these applications here: https://sellercentral.amazon.de/apps/manage (Settings > User Permissions > Visit Manage Your Apps). 4. Will this deactivation change the status of my Seller Central account? No, the status of your Seller Central account will remain as it is. 5. Can I request access to these APIs in the future? Yes, if your MWS Access Key is deactivated, you will still be able to request access to APIs for this account if your business automation needs change in the future. Amazon wants to support your business automation needs, so we invite you to explore our Marketplace Appstore, which has over 1000 applications to assist with various functions: https://sellercentral.amazon.de/apps/store Thank you for selling with Amazon, Amazon.com Seller Support
To renew the token, take the following steps:
- Go to Settings at the top right of the Amazon Seller Central page and select User permissions.
- Under Third party developer and apps, select Visit manage your apps.
- Select Renew under the same row where ChannelEngine is listed.
- Log into ChannelEngine and go to your Amazon channel. Click the Activation tab and reactivate the channel.