Cdiscount: frais de traitement and interebeca
About this article
This article describes Cdiscount's frais de traitement and interebeca, why ChannelEngine displays them, how these order lines should be processed, and more.
Frais de traitement (processing fee) and interebeca are transaction costs added to the total of your order. These costs are only applied when a payment method is used on Cdiscount with additional transaction costs, like payments in several installments or by credit card. Therefore, these payment methods must be activated in the Cdiscount back-end before you can see frais de traitement and interebeca on ChannelEngine.
Both frais de traitement and interebeca are shown on ChannelEngine as order lines. As these order lines can appear sporadically on orders, it is important to prepare your system to process them.
Process frais de traitement and interebeca order lines
To process those order lines correctly, both ChannelEngine and your own system need to recognize frais de traitement and interebeca. That means you must create two non-saleable products on your webshop platform or ERP, one for each fee, which then are exported to ChannelEngine.
Note that Cdiscount submits these order lines by default with the SKU INTERETBCA or FRAISTRAITEMENT. To use a different SKU or label to collect the 'sales' on these order lines, do the following:
- Log into ChannelEngine.
- Go to your Cdiscount channel.
- Go to the Setup page and enter the desired value in the FRAISTRAITEMENT SKU and INTERETBCA SKU fields, under the Advanced settings section.
- Once that is done, ChannelEngine makes the conversion automatically.
No matter the label you enter, it must match an active merchant product number in your order management system. Otherwise there may be issues when accepting the order.
Ship frais de traitement order lines
The specific order line for this type is automatically set to shipped, as you cannot ship a virtual product on Magento, for instance – and most warehouse management systems are also unable to ship something that is not physically available. However, this does not exempt you from the obligation to create a shipment with all the other order lines. Otherwise, the order is not set to Shipped and the shipment is not submitted to Cdiscount.